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Introduction
At OneStop Shop, we aim to provide a seamless and efficient shopping experience. This shipping policy outlines the terms and conditions of our shipping procedures, ensuring that our customers know what to expect when ordering from us.
Shipping Terms
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- Delivery Area: We deliver throughout Zimbabwe.
- Delivery Timeframe: Delivery takes place within 3-7 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00.
- Additional Delay: Shipments to outlying areas may experience an additional delay of up to 24 hours.
Delivery Costs
- Free Shipping: Orders above USD$100 qualify for free shipping.
- Shipping Fee: Orders below USD$100 incur a shipping fee of USD$12.
Delivery Schedule
- Delivery Service: Commences upon payment confirmation.
- Delivery Hours: Deliveries take place from Monday to Friday, 08h00 to 17h00, to both business and residential addresses.
- No Weekend or Public Holiday Deliveries: Deliveries do not take place on weekends or public holidays.
Missed Deliveries
- Notification: We notify customers of failed deliveries and reschedule as soon as possible.
Damaged, Faulty, or Incorrect Deliveries
- Notification: Notify us within 24 hours of receipt of delivery on +263779411028 or [email protected].
- Resolution: We collect damaged products and deliver new ones within 3 business days.
Incorrect Items or Quantity
- Notification: Notify us immediately on +263779411028 or [email protected].
- Resolution: We collect incorrect items and replace them as soon as possible.
Returns and Refunds
- Policy: We offer a full returns and exchanges policy.
- In-Store Returns: Return or exchange goods at any of our stores with the original receipt and original packaging.
- Handling Fee: Up to 15% of the product’s value may be charged if the product is not in its original packaging.
- Refunds: Refunds take up to 10 days to reflect in your bank account.
Contact Us
For any shipping-related inquiries or concerns, please contact us at:
- Phone: +263779411028 | +263717168255
- Email: [email protected]
By shopping at OneStop Shop, you agree to our shipping policy and terms. If you have any questions or concerns, please don’t hesitate to reach out.